Inside the operating agent

Signals become issues. Issues become outcomes.

Five steps inside the operating agent. Signals surface as issues; each issue thread carries evidence and a drafted move; you approve and the outcome lands in the ledger. You’re in two of the five steps — the ones only you can make.

01 / SIGNAL

Reading your stores, on a clock.

Reads from Shopify, Zoho, and Amazon every few minutes. No spreadsheets. No swivel-chair.

What you get: cross-stack signals — orders, inventory, support pressure, marketplace drift — freshness stamped on every fact. Signals that cross a threshold become issues.

source: shopify · refreshed 2m ago · 18 signals

02 / ISSUE

Decision-worthy, surfaced as issues.

The agent turns ranked operating exceptions into issues on your board. Quiet about everything else.

What you get: a short issue board every morning. Each issue has a priority, evidence already attached, and a recommended path. Stale issues age out automatically.

3 issues need a decision today.

03 / EVIDENCE

Cited to source. Never asking you to guess.

Each issue thread carries the reads it was built from. Click any claim, see the source.

What you get: “FBA rescue path requires margin above 18%.” Every number links back to the connector read. The agent never asks you to take its word for it.

evidence: margin 21.4% > 18% ✓ · source: amazon sp-api

04 / APPROVAL

Drafted by the agent. Approved by you.

The agent writes the change — the inventory adjustment, the customer reply, the reorder PO — and waits on the issue thread.

Your approval: reads and drafts are unrestricted. Anything that mutates Shopify, Zoho, Amazon, a customer, or a vendor passes through your sign-off on the issue. No exceptions.

issue OPS-204 · approval pending your tap

05 / OUTCOME

Logged so context doesn't get lost.

Every decision and its result, kept. The institutional memory the founder used to carry alone.

What you get: a searchable record of why you discounted that SKU in March, what happened, and who decided. Hand it to your next ops hire on day one.

recall: "supplier escalation SLA for vendor:matsu"

Your approval

Read freely. Draft freely. Writes wait for you.

The single invariant in the system. The agent can look at anything, draft anything, recall anything. The moment it touches your customers, your inventory, or your vendors — it stops and waits.

Read
Always. Orders, stock, tickets, fees, customer history, payouts. Anything your stores return.
Draft
Always. Reorder POs, customer replies, refund proposals, copy variants, vendor escalations. Drafted, never sent.
Write
Approval required. Inventory adjustments, order fulfillment, ticket replies, vendor PO submission, marketplace listing edits. Your sign-off, every time.
Override
Never. The agent has no path to bypass your approval. Not in production, not in the API, not by escalation.
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