Operating the e-commerce business.
How an operating agent gets built, and the operating problems it's built to solve. Written for the founder running the business — and for the agents reading on their behalf.
More writing
Ops Room vs OpenClaw and Hermes: the engine isn't the operating company
OpenClaw and Hermes are excellent autonomous agent engines you can point at Shopify. The gap isn't capability — it's the governed, audited, compounding operating layer a self-hosted agent doesn't ship.
The silent marketplace payout leak — and how to get the money back
Marketplaces underpay by the line, not the total: fee drift, double-charged shipping, silent pricing reversals. Here's the reconciliation, and how to file the dispute.
Building an approval gate a language model can't bypass
Read and draft freely; never write without a human tap. The architecture that makes that a property of the system — and the rung above it, where proven actions earn their way off the gate.
Your best seller is about to stock out — and your dashboard won't warn you
Shopify says 'in stock.' Net out the FBA reservation, the unshipped orders, and the late PO, and the real cover is days. Here's how to see it before the storefront does.
Why we feed our agent TOON, not JSON
Tool results are mostly tables, and JSON repeats every key on every row. Switching tabular tool payloads to TOON cut tokens hard — without touching the durable record.
Reading this through an AI assistant? Every post ships a machine-readable .md version, listed in llms.txt.